Frankford Crest Animal Hospital
(972) 398-2111
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Hours of Operation
Mon-Fri 7:30-6,Sat 8-2
Products and Services
*Full-Service Hospital For All Companion Animals*General Companion Animal Medicine And Surgery*Pediatric Medicine And Surgery*Geriatric Medicine And Surgery*Preventative Medicine And Surgery*Complete Dentistry*Behavior Consultation And Modification*Reproductive Medicine And Surgery*General Ophthalmology - Including Tonometry To Monitor, Diagnose And Screen For Glaucoma*General Dermatology*Radiology*Doppler Blood Pressure Measurement*Complete In-House Laboratory*Electrocautery*Complete In-House And Off-Site Pharmacy*Veterinarian-Supervised Boarding*Grooming*Exotic And Avian Animal Medicine And Surgery*Preventative Exotic Medicine And Surgery*Exotic Behavior Consultation And Modification*Exotic Animal Grooming*Exotic Animal Dentistry*Exotic Animal HusbandryWe can board over 50 pets. We board cats, dogs and most exotic pets. We have a VIP (Very Important Pet) program in which owners can purchase an extra walk fo r their pet, 15 minutes of playtime outside of pet's condo, or a combination of both, an extra walk and a playtime.BRAND*Harrisons Bird Food*Oxbow Hay Company*Invisible Fence*VPI Pet Insurance*Pet Janitor Pooper Scooper Products & Services
About Frankford Crest Animal Hospital
Established in 1998, Frankford Crest Animal Hospital is dedicated to providing the highest quality animal care to all your pets. From Cats to Dogs to Turtles and Birds, we care for all our patients with state-of-the-art procedures and a loving bed-side manner.Appointment Hours:Monday Thru Friday 7:30am - 6:00pmSaturday 8:00am - 2:00pmBoarding Hours:Monday Thru Friday 7:30am - 5:30pmSaturday 8:00am - 1:00pmAfter Hour Emergencies:Dogs And cats: Call The Emergency Animal Clinic In Dallas 972-994-9110Exotics: Call The Animal Hospital Of North Texas In Southlake 817-410-2273Dr. Norton And Electra (Frankford Crest Animal Hospital's Number One Feline Companion)Dr. Michael Norton was born and raised in Laredo, Texas before attending Texas A&M University in 1968. He was accepted to the College of Veterinary Medicine in College Station, Texas in 1970 where he received a Bachelor of Science degree in Veterinary Science in 1972 and his Doctor of Veterinary Me dicine degree in 1973. He moved to Dallas immediately upon graduation and worked for Hines North Animal Hospital from 1973 - 1974. He opened his first hospital - Coit Valley Animal Hospital in 1975 and practiced there until 1998. He opened Frankford Crest Animal Hospital in 1998 and split his time between the two practices until merging them in September 2001. He's been at Frankford Crest Animal Hospital full time since. Dr. Norton married Libbie in 1972.ASSOCIATIONTexas Veterinary Medical Association (TVMA)Dallas County Veterinary Medical Association (DCVMA)The Humane Society Of The United States; Lang:Habla Espa?ol
Reviews
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That doc NEEDS to learn what bed side manner is!!!!
Posted bythebreenaon 3/1/2010
I brought my dog in there today, W/in Half an hour of finding out my dog has a tumor, I was being scolded for "interrupting" him. When unless I interrupted him, I would not have had any chances to actually speak. He actually debated with me on the right way to talk w/ people in the customer service world. And even though my husband had not spoken to this "doctor" the entire visit, this guy had the audacity to address every remark to my husband, giving him a look of "in case the female isn't paying attention". I am going after my doctorate in psychology, and find this doctor's behavior when treating & talking to patients completely appalling and middle aged. For anyone that actually cares about the right way to be talked to, I would recommend going somewhere else. Other vet clinics around have ALOT better attitude about what they do. Maybe this "doctor" needs to rethink his profession, because being around anything living is NOT IT!!!. However the nurses and front desk personnel were fabulous, I feel very empathic that this guy is their boss. He instead of requesting a specific item from his assistant, decided to be general, and i don't know, hope she guessed at what he wanted. He then felt it was necessary to scold her for bringing him the wrong thing. Hope you all have a better day than I have w/ this jerk!
One of the Top Vet's in the area
Posted bynorthdallas40on 12/7/2009
Read any review on the web and you'll get positive and negative extremes about any person, place or thing. When it comes to something personal like a medical doctor or a vet, those opinions tend to get even more emotional and I think a couple of the more negative reviews posted on this page about this facility fall into that category and are not an accurate overall depiction of the doctor or the services provided. That being said, I'm going to weigh in on Dr. Norton and Frankford Crest Animal Hospital. I'm a middle aged executive, without children, who loves his 15 going on 16 year old chocolate lab. I've always taken excellent care of my animals and when I had to change vets a few years ago, I did my research and landed in the office of Dr. Norton. I can say without question that it was the best decision that I made for the health and long life of my lab. We've moved since first meeting Dr. Norton and we now live in far North Collin County but we still bring our lab to Dr. Norton for regular check ups and treatment. We won't be going anywhere else for the remainder of our old puppy's life - a life, that I can say with certainty has been prolonged in good health by the excellent treatment, advice and caring provided by Dr. Norton and the staff at Frankford Crest Animal Hospital. Dr. Norton is a "no nonsense" kind of veterinarian that tells you exactly "how it is" and is first and foremost concerned with the animal's well being. He presents treatment options but respects the choices you make in following those options. He has an excellent staff and he holds them to high standards. If you are like me, and you want your pet taken care of by one of the best doctors that you can find, one that is competent, fair and honest, then go see Dr. Norton - he fits that bill perfectly and your pet will be in great hands.
Annoyed Pet Lover
Posted byMom2Angelon 8/20/2009
I would stay away from here!!!! I took my pet in one time for an eye problem because this place was down the street from my house. The staff was exceptionally nice however the dr was a different story. He asked for all my records to be faxed even though i was only there for AN EYE ISSUE. He was not nice or considerate to me or to his own staff, however my dog did like him I guess. However the real problem started after i left..... About 2 months later I started getting phone call after phone call after phone call about how my animal was over due for vaccines and other ridiculous stuff I didnt think was neccesary on a young healthy beagle. I could NOT believe it. I have also received Multiple Emails and Postcards ON TOP OF the MANY phone calls! THIS PLACE DOES NOT STOP WITH THE PHONE CALLS. Months BEFORE he was due, the month we were going to schedule then again the month following since my husband lost his job we had to push back these items! UNBELIEVABLE, STAY AWAY unless you like to be BADGERED by your vet and his staff.
Best I've Ever Found
Posted byteacherladyon 8/7/2009
I've been coming to Dr. Norton for well over 20 years (ever since I moved to the Dallas area). I tried 6 different vets before I found Dr. Norton (who was recommended by a friend who used him) and was very disappointed in the quality of care and the cavalier attitude of those 6. There is no question that Dr. Norton puts the health, safety, happiness and well being of your pet first, ahead of pet owners' egos or staff members' preferences. Some owners will not like that because they want to get off cheap, believe the advice they got from an employee at PetSmart, or think they know better than the doctor, but after having gone through 3 dogs and 12 cats in those 20 years, I have observed first hand how much energy, time and caring he put into my animals. One of the cats that lives at his clinic is there because the owner told Dr. Norton to put him to sleep after finding out that this cat was going to be "too much trouble" to take care of. Dr. Norton has to manually manipulate the bathroom habits of this cat, and he chose to do this rather than end the cat's life. When my dog was dying of cancer, he did everything he could to alleviate the pain, allowed me "visiting hours" in the hospital, and sent my dog home for the weekend--hoping it would do better there, then came in on a Sunday to put my dog to sleep after it was obvious the dog was in total respiratory distress. How many vets would do that so the dog wouldn't have to suffer through another day? I've had occasion to take my pets to other vets when traveling, and none so far has come close to giving the quality of care I know I receive from Dr. Norton.
Horrible service and rude doctor!
Posted byStevenmoss21on 4/5/2009
Dr. Norton is rude and condescending to both his patients and his staff. He berated his employees numerous times in front of me. I only went here three times because he was so unprofessional. He gave unwanted advice and acted as if I was an idiot that knew nothing about my dog. I was charged twice for Frontline and when I pointed it out, the girl at the front desk was apologetic but Dr. Norton accused me of not reading the bill correctly. I don't know how this guy is a vet, but stay away!
