Reeves Family Plumbing

Good work - but deceptive pricing

Posted by jj14jj14 on 4/3/2009

Pros: * The quality of work was good (so far) * Punctual (arrived on time) * Courteus and professional * Left the workarea clean Cons: * Very Pricey (deceptive pricing) When I called them up to fix a leak in a copper pipe, I was told that they charge by the hour (just under $100) plus parts. But when they came over, they quoted a total of $375 (no breakdown - no estimate of time provided). Since there was a $50 charge (irrespective of whether they did the work or not), I agreed to it (I thought it was going to be time consuming work). But after I agreed to the estimate, it took them a total of 28 minutes to complete the work. Even if they round up to the next hour, it still doesn't add up to $375 (the only part they replaced was a flex line (under $5 at lowes) So, to summarize, their quality of work and the professionalism of the workers is good. Their pricing seems to be random (at least that's what I felt). I don't expect the leak to re-appear, but if it does (within 90 days), I think they will address it (based on their professionalism so far) Hope this helps!

Good Job

Posted by bvdallas on 10/1/2008

Had a leak in yard and repair was made quickly. Good Job!

Great Job!

Posted by alexsh on 9/29/2008

We needed two water heaters installed and these guys were outstanding. They came out and were very professional and we were very happy with the service they provided.

Great Service

Posted by Tx_mason25 on 8/14/2008

I had them repair a Toilet and they did a great Job. I will use this company again.

service fee

Posted by mdking323 on 8/6/2008

One of the handle of faucet in the bathroom sink is rusted. I wanted to repair it. I called and the office clerk sent his plumber out. The plumber came and simply said he could not fix it, have to change the whole thing. Then the office wanted to charge the trip fee 49 $ which she never mentioned at first. She was very rude on the phone and simply said I did not ask for the estimate at first. I told her that I did not know what the problem was and could not make the decision which faucet I should buy. Meanwhile the plumber did not have anything on him. Fortunately I was free that afternoon and rush to Home depot to get a whatever faucet works at the time. The plumber is nice and install it nicely. The total cost winded up with 100$ faucet, 150$ installation fee, which I was not prepared.

Response from Reeves Family Plumbing

Posted on 8/13/2008

Mr. Wang called and said that the stem on his faucet had rusted out and needed to be replaced. Our technician went out and found that the faucet was unrepairable and that it was not the stem that was the problem. Mr. Wang then said he would call us back when he picked up a new faucet. He was told that he would be charged a trip charge of $48.50 that would be applied to the bill when we came back to install his faucet. He did not understand and decided to go to Home Depot. He called back to the office and I explained that he was being charged for the time that the technican had spent to troubleshoot the problem. The customer never asked if we gave free estimates or even asked for the rates when he originally called.